Frequently Asked Questions
How will our order(s) be shipped?
You may indicate in your purchase order your preferred mode of shipment. Otherwise, we determine the best method of transportation for the order and prepay the charges and the charges to your bill when applicable.
How do we make a return?
Before marking any books, check your shipment upon its arrival. If there is an error in your order (e.g., incorrect titles; damaged or defective book copies), do not immediately return the materials. Rather, inform first your Customer Service Officer, and describe the error. Reference all the inquiries to your sales invoice. You will be given instructions to confirm the condition and will be asked to follow a procedure in returning the order. Please note that we will not be held liable for any losses or damages incurred in the return shipment, and remember to refer to your invoice number as the tracking number.
How do we get an examination or evaluation copy?
Fill out our downloadable form to request examination copies of titles being considered for classroom adoptions. Contact your Customer Service Officer or our Customer Service Department so we can process your request.
How do we obtain teachers materials?
Series flowcharts for your library for reference purposes, as well as a teachers guide (TG) for each classroom teacher using our textbooks, are given free of charge. These materials may be included in the shipment if specified on your purchase order, provided that the grade level and the number of copies of the TG needed are clearly indicated. You may also request the materials through your Customer Service Officer or from our Customer Service Department.
What is the International Standard Book Number (ISBN) for?
Each of our titles is identified by an ISBN. The digits “-97-06” are a code for the publisher; the other numbers, of which the item code is composed, identify each of our books. We also request that you identify the product you are ordering by its item code to ensure speedy and accurate processing of your order.
Are your prices subject to change?
We do everything to keep our prices stable.
But in view of the fluctuating cost of production, especially of the materials, we regret to say that prices may change without prior notice. You may obtain the price list by calling us at:
(02) 375-1640; 410-7635 for Manila
(032) 233-8305 to 07 for Cebu
08822-735471 for Cagayan de Oro
(082) 299-1133 for Davao
Toll Free: 1-800-10-PHOENIX
To ensure your complete satisfaction, make it a habit to check your order upon receipt before signing. In case you receive a defective product, please notify us immediately. Replacement will be issued after the item has been returned to us.
We will appreciate any feedback regarding our books. Your suggestion will be taken into account for future revisions of our materials to satisfy the needs of today’s school children and educators. Hearing from you will help us continue to deliver the best service you deserve.
Didn’t find the answer here?
Let us know how we may help you.